How do I become a member of embellish IT! monthly kit club?
It's easy! Simply click on the Kit Club button on the home page thenCARD membership button. Your subscription will begin with the current kits & your credit card will be charged at that time for the first two months kits + shipping. After the initial purchase you will not need to order any future monthly kits. They will be shipped to you automatically.
What are the benefits of signing up for a subscription and becoming a member?
The benefit to signing up for a subscription is that you are guaranteed a kit each month at a discounted price. Members save 20% off ALL Club kits (If you are a card member - you can get the layout, planner and bible journal kits at 20% off as well. A FREE (8 cards) is an additional benefit to joining our Kit Club.
What does the membership fee include?
The membership fee includes your first two months of kits. There is NO cost for being a member of the club.
Can I purchase a kit on a month-to-month basis and not become a member?
Yes. Kits purchased on a month to month basis are $25.00 per kit (plus shipping/tax). Only a limited number of kits are available each month so we encourage you to sign up for our subscriptions and become a member to guarantee your kit.
How do I contact customer service?
The best way to contact customer service is through email. Please email email@example.com
We reply to ALL emails. If you do not receive a reply within next business day, please email us again as we did not receive your email.
Please Note: Our newsletters, survey & marketing emails come from a No Reply account. Please do NOT hit reply to marketing emails as they are not directed to customer service.
When can I preview the next release of kits?
embellish IT! releases their kits the last five days of the previous month. As a member of the kit club, you will receive an email five days before the 1st of the month showing you the current kits offered. We send out an email newsletter with the images of current kits. So, March 26th, you will be able to preview April & May kits.
What if I do not get an email with the new kits being released before the 1st of the month?
We email all our members five days before the 1st of the month. If you do not get our email, most likely it is in your email Spam/Junk Folder. If you can not locate our email in your spam folder, please email us so we can check what email address we have for you (perhaps we have a different email address on file). You will also be able to view the current kits on our website here & we also put them on facebook under embellishonline
When will I be charged for my subscription?
CARD membership: Your initial charge will be charged when you sign up.
After that, you will be charged on the 1st of every other month.
Credit cards will be charged on the 1st day of the following months: February, April, June, August, October & December
What methods of payment do you accept?
We accept Visa, Mastercard, & Discover credit cards through our online secure server. Debit cards that are backed by any of the above listed cards are accepted as well. If you wish to use American Express, we are happy to take that as well but you will need to call billing at 801-495-2626.
What if I need to update my credit card information?
Please call billing at 801-495-2626. If just needing to update an expiration date, that is OK to email. Please do not send credit card number via email as it is not secure.
Will I be charged sales tax?
Since embellish IT! operates in the state of Utah, we are required by law to collect and pay 6.75% sales tax to any order WITHIN the state of Utah. All orders placed outside the state of Utah are not charged sales tax.
When will my kit be shipped?
Kits are shipped on the 10th of every other month. We ship TWO months worth of kits in ONE shipment.
For example: June & July kits will be shipped June 10th.
How do you ship?
All kits are shipped USPS Priority. On average delivery time is 1-3 business days.
We do ship internationally. Please contact us for a shipping quote via email at firstname.lastname@example.org
What are your shipping and handling costs?
All orders are charged a flat rate of $7.50. We do not make money on shipping nor charge a handling fee. On average it cost more than this to ship but you will only be charged a flat rate of $7.50 per shipment.
You may add to your order but the shipping cost will not increase - it is a flat rate of $7.50 no matter the size of your shipment.
What if my kit arrives damaged?
We take great pride in carefully packaging your order. In the event your kit arrives damaged, please email us within 10 days. After that, arrangements will be made to return the damaged product and we will ship out a replacement.
What if I don't like a kit?
We are mindful when designing kits that we have a large group with diverse interests. With each release of TWO months we will also include an alternate kit. If you prefer the alternate kit over one month's kit then just let us know before the 1st of the month by emailing us at email@example.com . Simply let us know that you would like to SUB and let us know what kits you would like shipped. There is not additional charge when subbing the alternate kit nor is there a limit of how often you are allowed to sub. You may SUB any available kit at any time. However, it is your responsibility to let us know before the 1st of the month if you would like to change your autoshipment in any way.
What if I like both of the monthly kits AND the alternate kit?
If you would like us to ADD the alternate kit to your monthly shipment, we are happy to do so for no additional shipping fees. You will be charged $20 for the additional kit (Club Members will receive 20% off kit price). Again, you must let us know before the 1st of the month by emailing firstname.lastname@example.org
If I am a card club member can I substitite a layout kit?
As a member of one kit club, you get the benefits of all our clubs. Your membership includes 2 kits per shipment. You can Sub any available club kit. For ex: If you are a card member & would like to receive layout kits instead of the standard 2 months of cards simply send us an email request with your name & which 2 kits you would like. Super easy & very flexible.
Can I purchase additional kits?
Yes, you may purchase ANY kits under available kits section. Your order will automatically be charged the flat rate of $7.50 for shipping. However, if you would like to avoid shipping charges simply email us at email@example.com with your name & which kits you would like added to your upcoming kit club shipment. Keep in mind all monthly kit orders are processed on the 1st of the month.
If I sign up as a Kit Club Member do I get a FREE kit?
Yes, you will recieve the Free Bonus Kit in your first shipment automatically when joining the Card Club.
Can I skip a month?
Yes. Although it is not typical, we realize you might need to skip a month & that is an option if needed. Just email firstname.lastname@example.org before the 1st of the month. Your commitment will be extended accordingly.
What if I do not l want the upcoming kits but did not email before the 1st of the month?
We start processing the shipment on the 1st of the month. If you let us know right away, there is a possibility we can pull your box before it ships but we start processing right away as we have a tight window to get all kits shipped. We will do everything we can for you. If your kits arrive & you do not want them, please contact customer service at: email@example.com It is best NOT to open the box & we are happy for you to return the box. We will issue you a refund on your credit card for the kits once we receive the kits back (unopened & in resaleable condition).
Do you offer coupon codes?
Occasionally we offer promotions with a discount code. During checkout, simply add your coupon code on your order form in the space indicated. Discount codes are programmed into the website so you will see the adjustment prior to submitted your order. If your coupon code is not working it is either because it is expired or there is a typo in the code you are attempting to use. Codes must be typed exactly as given. Orders are processed once you submit the order whether a coupon code is entered is active or not.
We do not adjust previously processed orders with current promotions.
How do I renew my kit subscription?
That's easy! After your initial commitment, all subscriptions are re-occurring. You will receive new kit release emails & your kits until you cancel your subscription. After your initial commitment period, you may cancel at anytime without penalty.
What is your cancellation policy?
You may cancel your subscription at anytime by firstname.lastname@example.org before the first of the month and we will process your cancellation. Please note: Any subscriptions that have not fulfilled their 12 month commitment will be charged an early cancellation fee of $35. It is unfortunate but we are ordering several months in advance for kits and have already offered you club discounts on your kits you have received while a club member. You also received a FREE kit when joining with your 12 month commitment. If you have any questions regarding our policies, please feel free to contact us: email@example.com
Can I call to cancel my membership?
Please email firstname.lastname@example.org to cancel your membership as we require written documentaion. We reply to all emails in a timely manner.
Do you have a referral program?
YES! Refer someone to our kit club & you BOTH get a Free Kit. Just make sure when they join that they put your name as the referral. We will notify you by email & let you pick your FREE kit. Free kits can be ANY club kit of your choice & will ship with your upcoming kit club shipment. There is NO limit on Free kits for referrals - Tell everyone!
Can I order from www.embellishonline.com and have it shipped with my Kit Club Shipment?
YES! Please select the shipping method "Ship with Club Shipment". You can also mark that you are paying by check as we will not charge your credit card until it ships.